Delivery conditions

Is VAT included in the prices?

All prices that appear in our store include VAT.

What's the transportation cost? Shipment to peninsular peninsular Spain is free on all products, shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla depend on the weight of the product

(1) Spain: Shipments to the Canary Islands, Ceuta and Melilla if charged

(2) Portugal: excludes Madeira and Açores

(3) France: excludes Corsica

(4) Italy: excludes Sicily and Sardinia

(5) United Kingdom: excludes Guernsey and Jersey

(*) Other European countries: consult

More info on European Union Shipping.

What is the deadline?

Under normal conditions, the delivery time will be 1-6 working days depending on the type of product

What is the availability of the products?

In principle, all products in our store are available, unless they are indicated as 'WITHOUT STOCK' in the product sheet. In the event that the stocks of a product are exhausted at the time of placing your order and that we could not have updated this information in the store, we will contact you immediately to tell you what the shipping time would be, propose a similar product or refund the amount correspondent.

Can I specify a delivery time?

We recommend that you indicate an address (for example, that of work or that of a neighbor) where there is someone to whom you can deliver the package. We indicate to the transport agency the schedule you tell us, but we cannot ensure that the agency complies with them.

What is the package delivery schedule?

The delivery schedule is from Monday to Friday, from 8 am to 7 pm.

What happens if I am not there when the package is brought to me?

If the carrier tries to deliver the package and there is no one to receive it, he will try a second time or leave you a note stating the delivery attempt. Please contact the transport agency as soon as possible through the telephone number you will find in the note, in order to agree on a new delivery. For any problem remember that we are at your disposal at ventas@tutiendadecoracion.com

Delivery will be made to the door of the address. In the case of deliveries of bulky / heavy products (> 24 kg), the transport agency is only responsible for delivering your order on the portal (at street level).

What happens if a product has arrived damaged?

If one or more products have arrived damaged due to transport, you must indicate it on the delivery note of the carrier, we will send you a new product or we will refund the corresponding amount. Your Decoracion Store will bear all the extra transport costs that may arise, provided that the product has not been used, altered or handled.

Please keep in mind that in order for us to process any exchange or return it is essential that you contact us beforehand. We will not accept any exchange or refund if we have not previously received notification.

NOTE: It is important to check the status of your purchase at the same time of receipt and, if you observe any damage allegedly caused by transport, indicate it on the delivery note when signing it.

What happens if the content of the package is incorrect?

If one or more products received do not correspond to your order, we will send you the correct products or refund the corresponding amount. Your Decoracion Store will bear all the extra transport costs that may arise, provided that the product has not been used, altered or handled.

Can I return a product if I am not satisfied?

Yes. You can check our return policy.

Can I cancel my order?

If your order has not yet been shipped, we will refund your total amount. If it has already been shipped, you must return your order. You can check our return policy. In any case, please contact us at ventas@tutiendadecoracion.com

Is it safe card payment?

Your Decoracion Store guarantees you the greatest security and confidentiality when you shop in our store. In a similar way to the operation that you would carry out at an ATM, when you buy in Your Store Decoracion, the data referring to your credit card are encrypted using the SSL security protocol and transmitted directly to the corresponding financial entity, which is what Accept or decline payment. In this way, the information transmitted by the network enjoys total security and Your Store Decoracion does not retain this data at any time, so it can neither view nor archive it.

How are my personal data treated?

Your Shop Decoracion respects your right to privacy: we will only use your personal data to offer you a better service. Under no circumstances will we sell or share them with third parties. At any time you can access them, rectify them or cancel them.

How can I contact you?

The best way is by email. This system allows us to be more agile and flexible in managing communication with our customers. For questions about your order, comments, suggestions or any other information, you can write to ventas@tutiendadecoracion.com. We are also at your disposal on the phone 925 710 433